TERMS & POLICIES
Thank you for choosing Aloha Pikake Designz. These policies are here to help you understand what to expect when placing an order, requesting a custom piece, or using our website.
By placing an order with us, you acknowledge and agree to the policies outlined on this page. Please review them carefully before completing your purchase.
Ordering & Payment
ORDERING & PAYMENT
All prices are listed in U.S. dollars. Applicable taxes, shipping costs, and additional customization fees will be shown at checkout or included in your custom-order quote.
Orders from our regular collections must be paid in full at checkout. An order is not confirmed until payment has been successfully received.
Custom-order requests are reviewed before payment is collected. We’ll contact you to confirm availability, design details, final pricing, and the estimated turnaround time. Custom work will not begin until all details are approved and payment is received.
Additional design or artwork fees may apply when Aloha Pikake Designz is asked to create, edit, clean, or rebuild a design. Any applicable fees will be explained before work begins. Design fees become nonrefundable once design work has started.
Customers are responsible for providing accurate contact, sizing, shipping, and personalization information. Incorrect or incomplete information may delay an order.
Processing Times
PROCESSING TIMES
Processing time is the amount of time needed to prepare or create your order before it is shipped or ready for local pickup.
• Ready-to-ship collection items are typically processed within 2–3 business days.
• Made-to-order collection apparel is typically processed within 7–10 business days.
• Custom-order turnaround times vary based on the item, design, quantity, and level of customization. An estimated completion time will be provided before the order is confirmed.
• Handmade personalized baby sets may take up to 14 business days after all colors and personalization details are approved.
Processing begins after payment and final approval, when applicable. Business days do not include weekends or holidays. Shipping time is separate and begins after the order leaves our care.
Rush and overnight production are not currently available. If an unexpected delay affects your order, we’ll contact you using the information provided at checkout.
Custom Order Terms
CUSTOM ORDER TERMS
Submitting a custom-order form is a request and does not guarantee that the order will be accepted. We’ll review each request and confirm availability, pricing, design details, and turnaround time before the order begins.
Customers are responsible for reviewing and approving all names, dates, numbers, spelling, sizes, colors, placement, and personalization details. Production will begin only after final approval and payment are received.
Once an order has been approved and production has started, changes may not be possible. Approved changes may require an additional fee and may extend the original turnaround time.
Custom designs, artwork preparation, or editing may require a separate design fee. Design fees are nonrefundable once design work has begun.
By submitting artwork, photographs, logos, wording, or other design materials, the customer confirms that they have permission to use them. Aloha Pikake Designz reserves the right to decline any request we cannot complete or do not feel comfortable producing.
Custom and personalized orders are created specifically for the customer and cannot be returned or exchanged unless an error is made by Aloha Pikake Designz.
Shipping
SHIPPING
Shipping costs are calculated at checkout or included in your custom-order quote. Processing time is separate from shipping time.
Customers are responsible for entering a complete and accurate shipping address. Please contact us as soon as possible if an address needs to be corrected. Once an order has shipped, we may not be able to change or redirect the delivery.
When your order ships, you’ll receive a confirmation with tracking information. Delivery estimates are provided by the shipping carrier and may change because of weather, holidays, service interruptions, or other carrier delays.
If tracking shows unusual delays, a lost package, or a delivery issue, please contact us so we can review the information and help determine the next steps.
Orders returned to Aloha Pikake Designz because of an incorrect, incomplete, or undeliverable address may require an additional shipping payment before they can be sent again.
Original shipping costs are nonrefundable.
Augusta-Area Local Pickup
AUGUSTA-AREA LOCAL PICKUP
Optional local pickup is available for customers in the Augusta area on Mondays, Wednesdays, and Fridays from 5:00 PM to 6:00 PM at Evans Towne Center Park.
Ready-to-ship orders placed before 10:00 AM on a pickup day may be available that same evening. Same-day pickup is not guaranteed. Orders placed after 10:00 AM or on a non-pickup day will be scheduled for the next available pickup date.
Made-to-order, custom, embroidered, and personalized items must complete their regular processing time before pickup can be scheduled.
You’ll receive a “Ready for Pickup” notification with the meeting details when your order is complete. Please wait for this confirmation before arriving.
If you cannot attend your scheduled pickup, please contact us as soon as possible. Missed pickups will be moved to the next available pickup date.
Returns & Size Exchanges
RETURNS & SIZE EXCHANGES
Aloha Pikake Designz does not offer refunds or store credit.
Eligible apparel from our regular collections may be exchanged for a different size within 14 calendar days of delivery or local pickup. Exchanges are subject to availability.
Items must be unworn, unwashed, unused, free from odors or damage, and returned in their original condition. Customers are responsible for all exchange shipping costs. Original shipping charges are nonrefundable.
Custom orders, personalized items, embroidered pieces, personalized baby sets, and items marked final sale cannot be returned or exchanged.
Please contact us before sending any item back. Exchanges returned without prior approval may not be accepted.
Order Changes & Cancellations
ORDER CHANGES & CANCELLATIONS
Please review your order carefully before submitting payment.
Requests to change or cancel a regular collection order must be made within two hours of purchase. We cannot guarantee that a request will be approved if processing has already begun. If a cancellation is approved before processing begins, the payment will be returned to the original payment method.
Made-to-order, custom, embroidered, and personalized orders cannot be canceled once the design is approved, payment is received, or work has begun.
Changes requested after approval may not be possible. When a change can be made, it may require an additional fee and extend the original turnaround time.
Address corrections must be requested before the order ships. Once a package has been accepted by the shipping carrier, we may not be able to update or redirect it.
If Aloha Pikake Designz must cancel an order because an item or material is unavailable, the customer will be contacted and offered available options or a refund to the original payment method.
Damaged, Incorrect, or Missing Orders
DAMAGED, INCORRECT, OR MISSING ORDERS
Please inspect your order as soon as it is delivered or picked up.
If an item arrives damaged, incorrect, or contains an error made by Aloha Pikake Designz, contact us within five calendar days. Include your order number, a description of the issue, and clear photos of the item and packaging.
Do not wear, wash, alter, or discard the item while the issue is being reviewed. If an error made by Aloha Pikake Designz is confirmed, we’ll arrange a correction or replacement at no additional cost when appropriate.
If a package appears damaged during shipping, please keep the item and all original packaging while we review the issue and contact the shipping carrier.
If tracking shows that an order was delivered but you cannot locate it, confirm the shipping address, check around the delivery location, ask members of your household or nearby neighbors, and contact the shipping carrier. You may also contact us so we can review the tracking information and help determine the next steps.
Missing-package concerns will be reviewed individually and may require a carrier investigation before a resolution can be provided.
Product Colors, Sizing & Handmade Variations
PRODUCT COLORS, SIZING & HANDMADE VARIATIONS
We do our best to photograph and display each product as accurately as possible. Colors may appear slightly different depending on lighting, screen settings, and the device being used.
Garment sizing and fit may vary by brand, style, and material. Customers are responsible for reviewing the size information provided before ordering. If you need help choosing a size, please contact us before completing your purchase.
Because our baby sets and sewn pieces are handmade, slight differences in stitching, measurements, fabric placement, and pattern position may occur. These natural variations are part of the handmade process and make each piece unique.
The exact placement and appearance of printed or embroidered designs may also vary slightly depending on the garment size, material, and construction. These small variations do not affect the overall quality or meaning of the piece.
Privacy
PRIVACY
Aloha Pikake Designz respects your privacy and uses the information you provide only for legitimate business purposes.
When you place an order, submit a contact or custom-order form, upload a file, or subscribe to updates, we may collect information such as your name, email address, phone number, billing and shipping address, order details, personalization information, and uploaded designs or images.
We use this information to process and fulfill orders, respond to questions, prepare custom-order quotes, provide order updates, arrange shipping or local pickup, prevent fraud, and improve our website and customer experience.
Our website is hosted by Squarespace. Information submitted through our website may be shared with Squarespace and the service providers needed to operate our business, including payment processors and shipping carriers. Payment information is processed securely through third-party payment providers.
We do not sell or rent customers’ personal information.
Our website may use cookies and analytics tools to support essential website functions and help us understand how visitors use the site. If you choose to subscribe to marketing emails, you may unsubscribe at any time using the link provided in those messages.
Please do not upload sensitive personal information through our contact or custom-order forms. If you have questions about the information we collect or would like to request an update to your information, please contact us through our Contact & FAQ page.
Website Content & Design Ownership
WEBSITE CONTENT & DESIGN OWNERSHIP
Unless otherwise stated, the original product designs, artwork, photographs, graphics, logos, wording, and other content displayed on the Aloha Pikake Designz website and social media pages belong to Aloha Pikake Designz or are used with permission.
Our content may not be copied, reproduced, altered, resold, distributed, or used for commercial purposes without written permission. Purchasing a product does not transfer ownership or reproduction rights to the design printed or embroidered on that product.
Unless otherwise agreed to in writing, fees for custom design work cover the design service and its use on the approved order. Editable files, source files, and the right to reproduce or resell the design are not included.
Artwork or materials provided by a customer remain the property of their respective owner. By submitting them, the customer confirms that they have permission to use them.
We may photograph completed products for our portfolio, website, or social media without sharing the customer’s private contact information. Customers who do not want their custom piece photographed or shared should notify us in writing before production begins.
Policy Updates & Contact
POLICY UPDATES & CONTACT
Aloha Pikake Designz may update these policies as our business, products, and services grow. The most current version will always be available on this page. Any updates will include a revised date below.
If you have questions about an item, order, custom request, or any of these policies, please contact us before completing your purchase. You can reach us through our Contact & FAQ page or on Instagram at @_alohapikakedesignz.
Last updated: October 6, 2026