CONTACT & FAQ
Questions? We’re here to help.
Whether you have a question about an order, custom request, shipping, or local pickup, we want to make finding the information you need simple.
Take a look through our frequently asked questions below. If you still need help, send us a message and we’ll be happy to connect with you.
FAQs
What services do you offer?
1
We offer custom apparel using DTF printing, embroidery on select items, and personalized embroidery for our Pulelehua and Helemanu baby sets.
Custom apparel may include pieces created for families, schools, teams, athletes, businesses, groups, celebrations, and special occasions. Available options will depend on the item, design, quantity, and requested turnaround time.
Please visit our Custom Orders page to tell us more about what you would like created.
How do I get started with a custom order?
2
Visit our Custom Orders page and complete the request form with the item, sizes, quantities, colors, and design details you have in mind. You can also upload finished artwork or inspiration images when applicable.
Once we receive your request, we’ll review the details and contact you to discuss availability, final pricing, and turnaround time. Your order will begin after all details are approved and payment is received.
How long will my order take?
3
Processing time depends on the type of order:
• Ready-to-ship collection items are typically processed within 2–3 business days.
• Made-to-order collection apparel is typically processed within 7–10 business days.
• Custom-order turnaround times vary depending on the design, item, quantity, and level of customization. We’ll confirm the estimated completion time before the order begins.
• Handmade personalized baby sets may take up to 14 business days after all colors and personalization details are approved.
Processing times begin after payment and final approval, when applicable. Weekends, holidays, and shipping time are not included. Rush or overnight production is not currently available.
You’ll receive a notification when your order ships or is ready for local pickup.
How can I contact you?
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The easiest way to reach us is by completing the contact form below. If you’re asking about an existing order, please include the name and email address used to place it, along with your order number if available.
For custom apparel, printing, embroidery, or personalization requests, please complete the form on our Custom Orders page so we have all the details needed to help you.
You may also connect with us on Instagram at @_alohapikakedesignz. We’ll respond as soon as possible during regular business days.
What is your return and exchange policy?
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Aloha Pikake Designz does not offer refunds or store credit.
Eligible apparel from our regular collections may be exchanged for a different size within 14 calendar days of delivery or local pickup. Exchanges are subject to availability. Items must be unworn, unwashed, unused, and returned in their original condition. Customers are responsible for all exchange shipping costs.
Custom orders, personalized items, embroidered pieces, personalized baby sets, and items marked final sale cannot be returned or exchanged.
If your order arrives damaged, incorrect, or contains an error made by Aloha Pikake Designz, please contact us within five calendar days. Include your order number and clear photos of the issue. Once reviewed, we’ll arrange a correction or replacement when appropriate.
Please contact us before sending any item back. Exchanges returned without prior approval may not be accepted.
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STILL HAVE QUESTIONS?
We’re happy to help. Complete the form below and share as much information as possible so we can better assist you.
For custom apparel, printing, embroidery, or personalization requests, please use our Custom Orders page.